interesting observations
as a retailer, brought up basically (started in high school, and left after 35 yrs) a grocery retailer, we from minions to management were instructed to watch people,
sometimes it drives my wife a bit nuts, since I observe folks, and sometimes comment to her on them, and once in a blue moon when shopping together, I will direct her from one lane to another etc etc,
people , in general, are good, unless startled or in mass, then they sometimes get sheepish and cause trouble, and act stupid,
working in that biz, I met both as customers, Coworkers, and employees, a lot of good people that went places,
the other side of the coin is some did not,
all you can do is watch sometimes,